Privacy

Thomson Carpenter Ltd takes your privacy seriously and understands the responsibility of your data. The privacy notice below explains what personal data is collected, how it is used, and why.

What data is collected

No personal data is collected by visiting this site, unless you choose to send a message using the contact form.

Most personal data collected and used by Thomson Carpenter Ltd is provided directly by you when you email or call, such as:

• your name
• email address
• telephone number
• contents of your message

Some anonymous data is collected when you visit this site, such as:

• device and browser used
• pages visited
• how long is spent on each page
• general location (e.g. city)

This website was generated using static HTML and CSS files, and has no direct integration with external social media services.

Why your data is collected

Your data is collected for a variety of different reasons. Under the General Data Protection Regulation (GDPR), the lawful bases for this are:

• Contract: to carry out a contract we have together, or because you have asked to take specific steps before entering into a contract (e.g. you send an email requesting a quote).
• Legal obligation: to make sure we comply with the law (e.g. HMRC requires business records be kept for at least 5 years, if you’re self-employed)
• Legitimate interest: to understand how visitors use the website so it can be improved, and to communicate with you (e.g. you send an enquiry through the contact form, and would reasonably expect a response)

Where your data is stored

Your data is securely stored on devices owned by Thomson Carpenter Ltd, with all reasonable steps taken to prevent unauthorised access. It is kept for as long as you remain a client, or as long as necessary for the purposes explained here. After this it will be deleted.

Emails and contact form data are stored, and this website is hosted, in secure UK data centres. Contact form submissions are processed within the European Union by another provider, but your data is not stored by them.

Please remember, no communication via the internet can ever be considered 100% secure. Accordingly, you should use caution and discretion when deciding what personal data to disclose to Thomson Carpenter Ltd.

Your data protection rights

Under data protection law, you have certain rights. These include the right to access the personal data held about you, and ask to update, delete, or stop using it.

Please note, there may be reasons that your request is not possible. For example, data may need to be stored for the requirements of record keeping, as mentioned, or to establish a legal claim or defend one.

If you wish to make a request, Thomson Carpenter Ltd has one month to respond or tell you when you can expect a response.

Questions

If you have questions or concerns about the use of your data, please get in touch first.

If you are unhappy with how your data has been used, you may also have a right to complain to the Information Commissioner, an independent regulator in the UK. For more information visit: https://ico.org.uk/your-data-matters/raising-concerns/

Updated April 2022